MACE Shanagolden is looking for a full-time Deli Supervisor to join their fantastic team.

40 mins from Limerick City. Previous experience in a food production and service role is desirable.

Supervisory

• Supervise the activities of the Deli sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
• Ensure high quality and consistent customer service is provided at all times
• To delegate and communicate effectively with the deli sales team
• To supervise the effective induction and training of employees
• Provide Deli training as appropriate
• Assist the store manager in the effective management of deli sales team performance

Customer Care

• To ensure customers receive high quality and consistent service at all times
• Ensure Deli standards and offerings are consistently improved
• To deal with and rectify customer complaints in an effective and pleasant manner
• To pro actively take necessary action in store improvements following customer complaints

Operations

• Ensure full compliance with all food hygiene policies and HACCP requirements
• Present the Deli Area to an excellent standard
• Ensure deli/store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
• Maximise sales and margin while minimising waste
• Ensure housekeeping in the deli/store is maintained at an optimum level
• Co-ordinate in-store sales and promotions
• To communicate with deli/store team regarding in store sales and promotions
• To ensure the appropriate cash register and cash handling policy is adhered to
• To ensure shelf edged labels are updated on a weekly basis
• To react to local market trends and competition in an appropriate manner

Stock Management

• Ordering of stock
• To assist the manager in preparations for stock take and supervise where appropriate
• To assist the manager in minimising stock loss through wastage, damages and pilferage
• Ensure food management and waste systems are adhered to by deli sales team
• Check stock to ensure adequate stock is available for customers’ needs
• Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock

Legislation & Security

• To ensure secure opening and closing procedures with the store manager
• To assist the manager as appropriate in matters relating to managing staff ensuring compliance with labour law, HACCP, Health & Safety and Consumer Legislation
• To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
• Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly

General

• To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
• To achieve targets as agreed with store manager
• Escalate issues to store manager as appropriate
• To communicate with the store manager on an ongoing basis
• To undertake other additional duties as may be assigned by the store manager

• Excellent knowledge of HACCP requirements with a relevant qualification
• Excellent interpersonal relations
• Excellent understanding of consumer needs
• Proven track record in achieving agreed targets
• An excellent commercial acumen with the ability to anticipate and react to market changes
• Committed to continually improving standards
• Self-motivated
• The ability to work in a pressurised environment