Deli Supervisor - Shanagolden

Job description

MACE Shanagolden is looking for a full-time Deli Supervisor to join their fantastic team.

40 mins from Limerick City. Previous experience in a food production and service role is desirable.


  • Supervise the activities of the Deli sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
  • Ensure high quality and consistent customer service is provided at all times
  • To delegate and communicate effectively with the deli sales team
  • To supervise the effective induction and training of employees
  • Provide Deli training as appropriate
  • Assist the store manager in the effective management of deli sales team performance

Customer Care

  • To ensure customers receive high quality and consistent service at all times
  • Ensure Deli standards and offerings are consistently improved
  • To deal with and rectify customer complaints in an effective and pleasant manner
  • To pro actively take necessary action in store improvements following customer complaints


  • Ensure full compliance with all food hygiene policies and HACCP requirements
  • Present the Deli Area to an excellent standard
  • Ensure deli/store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
  • Maximise sales and margin while minimising waste
  • Ensure housekeeping in the deli/store is maintained at an optimum level
  • Co-ordinate in-store sales and promotions
  • To communicate with deli/store team regarding in store sales and promotions
  • To ensure the appropriate cash register and cash handling policy is adhered to
  • To ensure shelf edged labels are updated on a weekly basis
  • To react to local market trends and competition in an appropriate manner

Stock Management

  • Ordering of stock
  • To assist the manager in preparations for stock take and supervise where appropriate
  • To assist the manager in minimising stock loss through wastage, damages and pilferage
  • Ensure food management and waste systems are adhered to by deli sales team
  • Check stock to ensure adequate stock is available for customers’ needs
  • Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock

Legislation & Security

  • To ensure secure opening and closing procedures with the store manager
  • To assist the manager as appropriate in matters relating to managing staff ensuring compliance with labour law, HACCP, Health & Safety and Consumer Legislation
  • To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
  • Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly


  • To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
  • To achieve targets as agreed with store manager
  • Escalate issues to store manager as appropriate
  • To communicate with the store manager on an ongoing basis
  • To undertake other additional duties as may be assigned by the store manager

Job requirements

  • Excellent knowledge of HACCP requirements with a relevant qualification
  • Excellent interpersonal relations
  • Excellent understanding of consumer needs
  • Proven track record in achieving agreed targets
  • An excellent commercial acumen with the ability to anticipate and react to market changes
  • Committed to continually improving standards
  • Self-motivated
  • The ability to work in a pressurised environment