Store Supervisor - Shanagolden

MACE Shanagolden is looking for a full-time Store Supervisor to join their  busy forecourt and convenience store.

40 mins from Limerick City. Previous experience in a a similar role is desirable.

Supervisory

• Ensure high quality and consistent customer service is provided at all times
• To delegate and communicate effectively with the sales team
• To supervise the effective induction and training of employees
• Provide training as appropriate
• Assist the store manager in the effective management of sales team performance

Customer Care

• To ensure customers receive high quality and consistent service at all times
• To deal with and rectify customer complaints in an effective and pleasant manner
• To pro actively take necessary action in store improvements following customer complaints

Operations

• Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
• Maximise sales and margin while minimising waste
• Ensure housekeeping in the store is maintained at an optimum level
• Co-ordinate in-store sales and promotions
• To communicate with store team regarding in store sales and promotions
• To ensure the appropriate cash register and cash handling policy is adhered to
• To ensure shelf edged labels are updated on a weekly basis
• To react to local market trends and competition in an appropriate manner

Stock Management

• Ordering of stock
• To assist the manager in preparations for stock take and supervise where appropriate
• To assist the manager in minimising stock loss through wastage, damages and pilferage
• Ensure food management and waste systems are adhered to by deli sales team
• Check stock to ensure adequate stock is available for customers’ needs
• Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock

Legislation & Security

• To ensure secure opening and closing procedures with the store manager
•  Consumer Legislation
• To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
• Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly

General

• To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
• To achieve targets as agreed with store manager
• Escalate issues to store manager as appropriate
• To communicate with the store manager on an ongoing basis
• To undertake other additional duties as may be assigned by the store manager

• Excellent interpersonal relations
• Excellent understanding of consumer needs
• Proven track record in achieving agreed targets
• An excellent commercial acumen with the ability to anticipate and react to market changes
• Committed to continually improving standards
• Self-motivated
• The ability to work in a pressurised environment